On the MLS (Matrix)
No one, not even SmartMLS staff, is able to remove photos or supplements from a listing once it is in its final off market status (Closed, Expired, Canceled). All data, including photos and supplements, is part of the permanent record for the listing, and thus none of it can be removed or adjusted after the listing is permanently off the market.
Any photos (or supplements) you do not want to remain on the listing have to be removed prior to it being marked Closed, Expired or Canceled.
If you think another agent has used your photos on their listing without your consent, please report it to our compliance department (firstname.lastname@example.org) immediately so we can resolve the issue.
On syndication sites (Zillow, Realtor.com, IDX sites, etc.)
We do not syndicate listings that are in off market statuses. Once a listing is marked Withdrawn, Temporarily Off Market, Deposit or Closed on SmartMLS, the syndication of information to other sites/portals stops. Consequently, editing/removing photos from these listings on SmartMLS (which is something that is not even possible once a listing is in its permanent off market status) would not remove them from other sites on the internet.
The photos that are on syndication sites (Realtor.com, Zillow/Trulia, etc.) can be complicated to remove. Every company/site has their own policy on this- some may remove images from a Closed listing while others may not; some sites will remove all supplemental photos and keep the primary photo, while others will remove all photos, leaving none. You will need to reach out to each site individually and request the images to be removed. SmartMLS does not get involved with this process.
Additionally, these images may have made their way to various other downstream outlets on the internet- some sites will syndicate information on to secondary and tertiary sites. Tracking them down for removal from those sites may be very difficult.
*** SmartMLS has no influence on how other sites deal with photos once a listing is Closed. ***