Knowledge base
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Forms
Listing Forms
- Business for Sale Data Input Form
- Change Sales Agent or Team
- Coming Soon Addendum
- Commercial for Lease Data Input Form
- Commercial for Sale Data Input Form
- Condo/Coop For Sale Data Input Form
Listing/Sales Agreements
- Addendum to Purchase Agreement
- Contract Information
- Coronavirus Addendum for Purchase Agreements
- Exclusive Agency Listing Contract
- Exclusive Right to Lease
- Exclusive Right to Lease- Option to Sell
Membership Forms
- Licensed Administrator Application
- Licensed Assistant Application
- Member Delete Form
- Office Add Form
- Office Delete Form
- Participant Application
RETS/IDX Forms
TransactionDesk Forms
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Product Help
Matrix
- 1004MC Market Conditions Report
- 3 Map Combo interactive map display
- Absorption Rate
- Access an existing Matrix CMA
- Access Denied error when trying to get into Matrix
- Access listing history from Tax record
Matrix Listing Input & Changes
- Acceptable Financing
- Access ShowingTime from Matrix's Add/Edit menu
- Add a photographer to your listing
- Additions to Rules & Regulations (Listing Remarks, Sensitive and Regulated Data)
- Address fields (when entering a listing)
- Address on listing does not match Public Record
Authentisign
- Access Instanet forms from Authentisign 2.0
- Accessing Authentisign Classic signings
- Authentisign signing blocks show initials instead of full name
- Create a signing (Authentisign 2.0)
- Create a signing from an uploaded document
- Edit a signing participant's details in Authentisign
TransactionDesk
- Accessing a new transaction template
- Add a form to an existing transaction
- Apply a template to an existing transaction
- Attaching forms to an existing transaction
- Can't access transactions after transferring offices
- Cannot add form to transaction templates
BrokerBay
General Updates and News
ShowingTime
- Add a co-list agent or homeowner/seller
- Add a stop to a ShowingCart
- Add agent photo to ShowingTime
- Add second contact to all your listings by default (ShowingTime)
- Add ShowingTime email to an allowed list
- Adjust date/times of ShowingCart appointments
Supra - General
- Acquiring a keybox from another agent
- Error assigning keybox to a listing
- How to Avoid or Fix a Jammed Lockbox
- How to change your keybox settings
- How to release a shackle
- How to replace a jammed/dead keybox
Supra eKey
- Data at the Door
- Do users with keys from other MLSs pay SmartMLS key fees?
- Enable deleting apps on iPhone
- Generate your own Authorization Code
- Getting started with your eKey
- Install eKey app on multiple devices
Homesnap
- Access Homesnap from SmartMLS Member Dashboard
- Add/change agent photo in Homesnap website
- Agent Guide to Homesnap during Covid-19
- Agent's active and off market listings are showing in Homesnap
- Broker Branding package promotion (December 2018)
- Change Homesnap profile photo (Homesnap app)
Listing Syndication
- Agent information incorrect on Realtor.com (but correct on MLS)
- Broker opt-out instructions (for RPR)
- Changes not appearing on downstream sites
- Closed listings on Realtor.com
- Days on Zillow
- Direct feed to Realtor.com
MarketStats by ShowingTime
- Does MarketStats cover all property types?
- Email an Infosparks report
- FastStats Showings Report
- FastStats time periods
- How do I access MarketStats (FastStats, InfoSparks)?
- InfoSparks Manual and FAQ sheet
Immoviewer
- Embedding immoviewer tours
- How do I access my immoviewer account?
- How to create an immoviewer 3D tour
- immoviewer Info Sheet
- immoviewer Support
- Linking an immoviewer tour to a listing
RentSpree
ListTrac
Instanet
- Association Form Libraries
- Cannot fill out forms outside of Instanet
- Create a standalone form (TransactionDesk)
- Create custom TransactionDesk form
- Disclaimer at bottom of Instanet printouts
- Do Brokers have to sign listing agreements?
Data Co-Op
Realist
- Sell Score search attribute (Realist)
- Customize the Realist Search Results Table
- New listings in Realist
- Status changes appearing in Realist
- Email a Realist report
- Realist Sell Score
RPR
- Add a photo to an RPR report
- Add off market properties to an RPR CMA
- Direct Mail (RPR eBook)
- How do I access RPR?
- Integrate RPR with Google Forms and Zapier
- Is RPR available to the public?
Remine
- Address search issues (Remine)
- Clear Remine's cache
- How is the Home Equity amount calculated?
- How often is Remine updated?
- Is Remine available to the public?
- Ownership Time filter
Rateplug
Elevate
- Cannot find Listingbook clients in Elevate
- Cannot log into Elevate from Member Dashboard
- Elevate client support
- Elevate end user support
- Elevate FAQ sheet
- Elevate live training and on demand webinars
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Compliance
Compliance Corner Archive
- Compliance Corner- Accepted Offers
- Compliance Corner- Coming Soon Helpful Hints
- Compliance Corner- Copyright and Your Photos
- Compliance Corner- Direct Waterfront
- Compliance Corner- Hitting the benchmarks throughout your listing's life
- Compliance Corner- Keys to receiving notifications
End Users
- SmartMLS Compliance Resources
- Active Status on the MLS, but no showing appointments
- Adding Compliance Notifications to Your Safe Sender List
- Coming Soon listings (video)
- Compliance FAQs
- Considerations in a real estate transaction
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Membership
Billing (for members)
- Am I set up for AutoPay?
- Billing cycle and frequency
- Can I mail my MLS subscriber fees?
- Can I pay my SmartMLS invoice in cash?
- How can I tell if my payment went through?
- How do I pay my bill online? (Smart Agent Profile)
General
- SmartMLS Rules & Regulations
- Broker Tour/Open House schedule
- Cancel class registration
- Change email address
- Change MLS password
- Change office information
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Tax
Tax Information
- CT Public Act 490 (tax info on farm, forest and open space land)
- Probate transfer of ownership
- Public records property use codes (Matrix tax records)
- Tax Information FAQs
- Tax Resource Links
- Updating tax info on Under Construction/To Be Built listings
Tax Spreadsheets
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General
COVID-19 information
- Coronavirus Guide for Realtors
- Covid-19 and Fair Housing Protections
- CTR's Guidance for Fair Housing Compliance during the COVID19 Pandemic
- CTR's Guidance for Photography
- CTR's Guidance for today's working environment
- Fair housing, disability and COVID
Current Known Issues
General Tech
- Add/remove the BCC: field to all emails (Outlook 2013)
- Allow cookies (Chrome)
- Allowlist in gmail
- Alternate way to run Command Prompt as an Admin
- BitLocker hard drive encrytption
- Blank screen after Windows 10 upgrade
Resolved Known Issues