Knowledge base
-
Products
Matrix
- 1004MC Market Conditions Report
- Absorption Rate
- Access an existing Matrix CMA
- Access Denied error when trying to get into Matrix
- Access Matrix on a smartphone
- Access the MLS from outside the country
Matrix Listing Input & Changes
- Additions to Rules & Regulations (Listing Remarks, Sensitive and Regulated Data)
- Address on listing does not match Public Record
- Availability to show a listing
- Bank Owned/REO property not taking additional offers
- Bring a listing back on market
- Broker access to listings after the list agent has transferred out of the office
ShowingTime
- Add a co-list agent or homeowner/seller
- Add agent photo to ShowingTime
- Add second contact to all your listings by default (ShowingTime)
- Adjust date/times of ShowingCart appointments
- Advanced notice on showings
- All ShowingTime messages come from the same person
Supra - General
- Change keybox settings
- Create a SupraWEB account
- How to release a shackle
- Keybox access hours
- Problems opening keybox with Android phone
- Purchasing keyboxes
Supra eKey
- Data at the Door
- Do users with keys from other MLSs pay SmartMLS key fees?
- eKey Compatible Smartphones (as of 2/22/18)
- eKey Pro Refresh
- Generate your own Authorization Code
- How to get an eKey update code
MarketStats by ShowingTime
- Does MarketStats cover all property types?
- FastStats Showings Report
- FastStats time periods
- How do I access MarketStats?
- InfoSparks Manual and FAQ sheet
- InfoSparks Metrics
Listing Syndication
- Agent information incorrect on Realtor.com (but correct on MLS)
- Broker opt-out instructions (for RPR)
- Changes not appearing on downstream sites
- Closed listings on Realtor.com
- Closed listings on Zillow
- Contact Zillow/Trulia (agent support)
Homesnap
- Add/change agent photo in Homesnap website
- Agent's active and off market listings are showing in Homesnap
- Broker Branding package promotion (December 2018)
- Change Homesnap profile photo
- Coming Soon listings in Homesnap
- Creating a custom QR code for Homesnap
Immoviewer
- How do I access my immoviewer account?
- immoviewer Info Sheet
- immoviewer Support
- Purchase additional 3D immoviewer tours
- Recommended Cameras for 3D or 360 degree Tours
- What is immoviewer?
Elevate
- Cannot find Listingbook clients in Elevate
- Cannot log into Elevate from Member Dashboard
- Elevate client support
- Elevate end user support
- Elevate FAQ sheet
- Elevate live training and on demand webinars
Instanet
- Accessing a new transaction template
- Add a form to an existing transaction
- Association Form Libraries
- Cannot add form to transaction templates
- Cannot fill out forms outside of Instanet
- Create a signing with Authentisign
Listingbook
- Add a Client to Listingbook
- Add second user to Listingbook Client account
- Agent info doesn't update when switching to a new office
- Definitions of the different Views in My Listings
- Delete Client account
- Do I have to pay money for Listingbook?
Data Co-Op
Rateplug
Realist
- Realist IP error
- Accessing Realist through Firefox
- View Foreclosures/REO properties on a map
- Using Realist on a mobile device/tablet
- Realist login screen
- Mailing labels not lining up
Remine
- Address search issues (Remine)
- Clear Remine's cache
- How is the Home Equity amount calculated?
- How often is Remine updated?
- Is Remine available to the public?
- Ownership Time filter
RPR
- Broker opt-out instructions (for RPR)
- Direct Mail (RPR eBook)
- How do I access RPR?
- Integrate RPR with Google Forms and Zapier
- Is RPR available to the public?
- Opportunity Zones (RPR)
-
Compliance
-
Membership
Billing (for members)
- Am I set up for Autopay?
- Billing cycle and frequency
- Can I mail my MLS subscriber fees?
- How a Broker can check their agents' outstanding balances
- How can I tell if my payment went through?
- How do I pay my bill online?
General
- Accessing SmartMLS Training Webinars
- Broker tour schedule
- Cancel class registration
- Change agent phone number on listings
- Change MLS password
- Change personal information (Member Dashboard)
-
Known Issues & General Tech
Current Known Issues
General Tech
- Add date, URL, page numbers to printout (Chrome)
- Add/remove the BCC: field to all emails (Outlook 2013)
- Allow cookies (Chrome)
- Alternate way to run Command Prompt as an Admin
- Blank screen after Windows 10 upgrade
- Break up large PDF into smaller parts