Knowledge base
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SmartMLS Forms Library
Listing Forms
- Business for Sale Data Input Form
- Coming Soon Addendum
- Commercial for Lease Data Input Form
- Commercial for Sale Data Input Form
- Condo/Coop For Sale Data Input Form
- Coronavirus Addendum for Purchase Ageements
Listing/Sales Agreements
- Addendum to Purchase Agreement
- Contract Information
- Exclusive Agency Listing Contract
- Exclusive Right to Lease
- Exclusive Right to Lease- Option to Sell
- Exclusive Right to Sell Listing Contract
Membership Forms
- Licensed Administrator Application
- Licensed Assistant Application
- Member Delete Form
- Office Add Form
- Office Delete Form
- Participant Application
RETS/IDX Forms
TransactionDesk Forms
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Your Products
General Updates and News
Matrix
- 1004MC Market Conditions Report
- 3 Map Combo interactive map display
- Absorption Rate
- Access an existing Matrix CMA
- Access Denied error when trying to get into Matrix
- Access listing history from Tax record
Matrix Listing Input & Changes
- Access ShowingTime from Matrix's Add/Edit menu
- Add a photographer to your listing
- Add Team# or Agent ID to Closed listings
- Additions to Rules & Regulations (Listing Remarks, Sensitive and Regulated Data)
- Address fields (when entering a listing)
- Address on listing does not match Public Record
ShowingTime
- Add a co-list agent or homeowner/seller
- Add a stop to a ShowingCart
- Add agent photo to ShowingTime
- Add second contact to all your listings by default (ShowingTime)
- Add ShowingTime email to an allowed list
- Adjust date/times of ShowingCart appointments
Supra - General
- How to change your keybox settings
- How to release a shackle
- Keybox access hours
- Low battery on Keybox
- Once per day PIN Code
- Problems opening keybox with Android phone
Supra eKey
- Data at the Door
- Do users with keys from other MLSs pay SmartMLS key fees?
- Generate your own Authorization Code
- Install eKey app on multiple devices
- Location Services (for eKey)
- Make Greenwich key work in Fairfield County
Homesnap
- Access Homesnap from SmartMLS Member Dashboard
- Add/change agent photo in Homesnap website
- Agent Guide to Homesnap during Covid-19
- Agent's active and off market listings are showing in Homesnap
- Broker Branding package promotion (December 2018)
- Change Homesnap profile photo
Listing Syndication
- Agent information incorrect on Realtor.com (but correct on MLS)
- Broker opt-out instructions (for RPR)
- Changes not appearing on downstream sites
- Closed listings on Realtor.com
- Days on Zillow
- Direct feed to Realtor.com
MarketStats by ShowingTime
- Does MarketStats cover all property types?
- Email an Infosparks report
- FastStats Showings Report
- FastStats time periods
- How do I access MarketStats (FastStats, InfoSparks)?
- InfoSparks Manual and FAQ sheet
Immoviewer
- Embedding immoviewer tours
- How do I access my immoviewer account?
- How to create an immoviewer 3D tour
- immoviewer Info Sheet
- immoviewer Support
- Linking an immoviewer tour to a listing
RentSpree
ListTrac
Instanet
- Accessing a new transaction template
- Add a form to an existing transaction
- Association Form Libraries
- Attaching forms to an existing transaction
- Authentisign signing blocks show initials instead of full name
- Cannot add form to transaction templates
Data Co-Op
Realist
- Sell Score search attribute (Realist)
- Customize the Realist Search Results Table
- New listings in Realist
- Status changes appearing in Realist
- Email a Realist report
- Realist Sell Score
Elevate
- Cannot find Listingbook clients in Elevate
- Cannot log into Elevate from Member Dashboard
- Elevate client support
- Elevate end user support
- Elevate FAQ sheet
- Elevate live training and on demand webinars
RPR
- Add a photo to an RPR report
- Add off market properties to an RPR CMA
- Direct Mail (RPR eBook)
- How do I access RPR?
- Integrate RPR with Google Forms and Zapier
- Is RPR available to the public?
Remine
- Address search issues (Remine)
- Clear Remine's cache
- How is the Home Equity amount calculated?
- How often is Remine updated?
- Is Remine available to the public?
- Ownership Time filter
Rateplug
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Compliance
Compliance Corner Archive
- Compliance Corner- Back to School
- Compliance Corner- Delayed Listings
- Compliance Corner- Help us help you
- Compliance Corner- Listing Agreements
- Compliance Corner- Listing Data Checker Widget
- Compliance Corner- Listing Expiration Notice
End Users
- SmartMLS Compliance Resources
- Active Status on the MLS, but no showing appointments
- Adding Compliance Notifications to Your Safe Sender List
- Coming Soon listings (video)
- Compliance FAQs
- Considerations in a real estate transaction
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Membership
Billing (for members)
- Am I set up for AutoPay?
- Billing cycle and frequency
- Can I mail my MLS subscriber fees?
- How can I tell if my payment went through?
- How do I pay my bill online? (Smart Agent Profile)
- How much of a balance can I have and not get suspended?
General
- SmartMLS Rules & Regulations
- Cancel class registration
- Change email address
- Change MLS password
- Change office information
- Change or delete phone number
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Tax Data
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Known Issues & General Tech
COVID-19 information
- Coronavirus Guide for Realtors
- Covid-19 and Fair Housing Protections
- CTR's Guidance for Fair Housing Compliance during the COVID19 Pandemic
- CTR's Guidance for Photography
- CTR's Guidance for today's working environment
- Fair housing, disability and COVID
Current Known Issues
General Tech
- Add/remove the BCC: field to all emails (Outlook 2013)
- Allow cookies (Chrome)
- Allowlist in gmail
- Alternate way to run Command Prompt as an Admin
- BitLocker hard drive encrytption
- Blank screen after Windows 10 upgrade
Resolved Known Issues