If the key container is stuck inside the keybox, you can try opening the keybox then grabbing the rubber tab on the bottom of the key container to push up and free the key container in the keybox. Sometimes this will free the key container when a key or tab is stuck between the key container and the wall of the keybox.
If this does not work, please bring the keybox to the SmartMLS office in Milford or to the nearest local Board of Realtors for a replacement keybox. We will send the jammed keybox back to Supra to retrieve the keys. We will call the agent or office when Supra returns the keys to us.
Battery life in Supra electronic keyboxes lasts about 10 years. Your eKey app will actually display the remaining battery life when you open the shackle. Once the battery is down to around 5%, it is time to replace the keybox. Please bring the dead box back to the SmartMLS office in Milford, or to the nearest local Board of Realtors for a replacement keybox. All keyboxes are fully covered under warrantee, so the replacement box will be issued free of charge.