When a property closes, we want to make sure that all agents/teams/offices get proper credit for their part in the transaction.
Sometimes users forget to add the Team# of an agent involved in the transaction at the time the listing is marked Closed. When that happens, please reach out to SmartMLS so we can adjust the listing accordingly.
Note: If a listing was marked Closed prior to the creation/addition of the sales/co-sales agent's Team# in Matrix, we cannot add the Team# to the listing. The Team# can only be attached to any listings that were added to the system after the Team was created/added to Matrix. A Team cannot get credit for transactions that were closed prior to the Team existing in Matrix.
This also applies to individual agents- we cannot add an agent to a closed listing if they were not a SmartMLS subscriber at the time of the transaction.