SmartMLS Customer and Technical Support Hours:
- Monday through Thursday 8:30am-7:00pm
- Friday 8:30am-6:00pm
- Saturday & Sunday 9:00am-3:00pm
There are many different ways you can reach SmartMLS staff for assistance during our business hours:
- Phone: (203) 750-6000
- Email: firstname.lastname@example.org (technical support for Matrix, ShowingTime, Homesnap, etc.)
email@example.com (support for membership, billing, Supra, eKey, keyboxes, etc.)
firstname.lastname@example.org (for compliance issues, emails, questions, etc.)
email@example.com (assistance with listing changes/transfers, etc.)
- Fax: (203) 750-6001
- There is a live chat feature (green Help button) on the SmartMLS website and Member Dashboard that is available during our normal business hours, allowing you to open up a chat with a staff member.
- You can also use the form located here to send us an email with your question/issue.
*** Please note: on weeknights after 5:00pm and on weekends, we operate with reduced staff. You may have to wait a bit longer than normal for a live support rep or for a reply to your message/email. Please be patient- we will get back to you. ***